For businesses that need on-demand IT help without a long-term commitment, our Break/Fix option delivers fast, pay-as-you-go support. Whether your server goes down or you need a last-minute software install, simply open a ticket and we’ll jump in to restore service—no subscription required.

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• On-Demand Troubleshooting: Hardware failures, software errors, network outages—whatever breaks, we fix.

• Flexible Billing: Only pay for the time and materials you use. 

• Rapid Response: Get a qualified technician on the job fast, with clear upfront estimates.

• No Contracts: Ideal for one-off projects or infrequent support needs.

Tier I: Basic Support

Perfect for small businesses that need essential IT coverage without the bells and whistles. Our Basic Support package keeps your core systems running smoothly at an entry-level price point.

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What’s included:

• Help Desk (8×5): Remote support during business hours for password resets, software troubleshooting, and user questions.

• 24/7 Monitoring: Automated alerts on servers and critical network devices to catch outages before they linger.

• Patch Management: Regular OS and antivirus updates to keep you secure and compliant.

• Antivirus Oversight: We install and monitor your antivirus solution (your license or ours).

• Monthly Reports: Simple, actionable summaries of your system health and ticket history.

• Backup Monitoring: Alerts for failed backups (backup storage separate).​

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Why choose Basic?
Affordable, reactive support for businesses with small-scale IT needs. You get peace of mind knowing someone’s watching the essentials.

Tier II: Standard Managed Services

Recommended

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For growing companies that want proactive care, deeper support, and more peace of mind. Standard Managed Services builds on Basic to prevent problems before they happen.

Everything in Tier 1, plus:

• 24/7 Help Desk & On-Site Visits: Round-the-clock remote support plus scheduled on-site assistance.

• Proactive Maintenance: Disk clean-ups, performance tuning, and health checks to keep systems humming.

• Managed Backups: We design, deploy, and test your backup solution (storage cost extra).

• Basic Cybersecurity: Firewall tuning, spam filtering, and threat alerts to block the worst malware.

• Vendor Management: We liaise with your ISP, software vendors, and hardware suppliers on your behalf.

• Quarterly Business Reviews: Deep-dive reports and roadmap sessions to align IT with your goals.

• Office 365/Google Workspace Admin: User provisioning, licensing, and troubleshooting.

Why choose Standard?

A proactive approach that cuts downtime and boosts productivity—without the overhead of an in-house IT team.

Tier III: Premium IT Partnership

Our flagship offering for medium-sized companies or complex environments that need full IT outsourcing plus strategic guidance. Premium gives you a true technology partner.

Everything in Tier 2, plus:

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• Advanced Cybersecurity: EDR endpoint protection, phishing training, and regular vulnerability scans.

• Disaster Recovery Planning: Business continuity strategies, failover testing, and turnkey DR solutions.

• Cloud & Hybrid Management: Cost-optimized oversight of AWS, Azure, or hybrid infrastructures.

• Dedicated IT Strategy: A named account manager, quarterly roadmaps, and budget forecasting.

• Unlimited On-Site Support: Rapid site visits for projects, rollouts, and critical escalations.

• Advanced Networking: SD-WAN, VLAN, and advanced switch/router configuration and monitoring.

• Compliance Assistance: Guidance on HIPAA, GDPR, PCI-DSS, and other regulatory frameworks.

Why choose Premium?

Replace your in-house IT department with enterprise-grade service, ironclad security, and a partner invested in your business success.